The City of Cape Town’s call centre operating hours, for the accounts and general enquiries section only, will be reduced over the festive season.
The City’s call centre will reduce its operating hours over the festive season. However, this applies only to Option 1 on the number 0860 103 089. The 24-hour call centres, i.e. the water and electricity technical operations centres and the Public Emergency Communication Centre, will not be affected and will continue to operate as usual.
The following hours will apply to Option 1 from 16 December 2016 to 3 January 2017:
Monday to Friday: from 07:00 to 17:30
Saturday, Sunday and public holidays: the call centre will be closed
Normal operating hours will resume from 4 January 2017 as follows:
Monday to Friday: from 07:00 to 21:00
Saturday: from 08:00 to 14:00
Sunday and public holidays: from 09:00 to 13:00
Residents who wish to contact the City for accounts and general enquiries may use one of the following alternative methods:
The all-hours telephone number to report water-related faults is 0860 103 089 (select Option 2). Alternatively, residents may send an SMS to 31373 (maximum of 160 characters).
The City of Cape Town regrets any inconvenience caused and would like to wish all residents a safe and blessed festive season.