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The City of Cape Town would like to advise residents that its call centre, available on 0860 103 089, is currently experiencing an extraordinarily high volume of calls as a result of the inclement weather conditions.

Residents are urged to make use of the following alternative methods of reaching out to the City for water- and electricity-related matters (standard SMS rates apply):

  • Send an SMS to 31373 for all water-related faults, such as blocked drains and supply disruptions
  • Send an SMS to 31220 for all electricity-related faults or outages

For any emergencies (such as flooding) or life-threatening situations, residents should please call 021 480 7700 from a cellphone or 107 from a landline.

All disaster risk management agencies in the city are on hand to render assistance where needed.

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