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Job description

Jobs available: Radisson Red is looking for a range of creative and passionate individuals to join their brand new team based at the hotel in the V&A Waterfront. All you need to do is express yourself, show us who you are and demonstrate why you are perfect for Red. To apply, send us your CV and a 30-second video that captures who you are using a creative element (poetry, photography, music, dance, or anything in between) – be creative! Apply by 9 June (should your application be successful, casting days are 15-16 June)

We are looking for creatives (waiters, barman, baristas, and front desk)

  • Welcome guests, take them through the registration steps (if they haven’t already done it online) and give them the relevant venue and destination information.
  • Head off problems before they happen by recognising guest cues and anticipating their needs.
  • Make things right as soon as they go wrong. This means you show empathy and do whatever it takes to resolve a problem, which should be always to the satisfaction of the guests.
  • Act as a hub of communication for the venue – you pass on information which makes things better for the guests and easier for your fellow team members.
  • Plan and prepare for upcoming Red events and guest bookings.
  • Follow all OuiBar and Red events standard operating procedures including service steps, up-selling, control, billing and food and drink safety measures.
  • Are able and ready to make the Red experience fantastic by providing knowledgeable and current recommendations.
  • Re-order food, disposable, and cleaning material items according to established par stock levels.
  • Take the time to talk to guests, are genuinely interested and listen to them so they feel special and welcome.
  • Sing out when you need help.

We are looking for kitchen creatives (chefs, chefs, and chefs)

  • Follow recipes and visuals of all Red dishes, meetings set-ups and OuiBar presentation.
  • Know the menu – what’s in what and help other creatives with this.
  • Understand flavours – you check for seasoning and taste before you serve something.
  • Care about the planet and the business – food waste is the enemy and you work constantly to keep it to a minimum and you are always looking for new ways to conserve energy and water.
  • Undertake Rezidor’s food safety training and follow safe food practices. You know what meetings and events bookings are planned and your order and prepare for them.
  • Re-order food, disposable, and cleaning material items according to established par stock levels.
  • Ensure that all kitchen equipment is clean and sanitised.
  • Ensure that all fridges are temperature checked and cleaned daily.
  • Ensure that the daily cleaning schedule is completed to the required standard.

We are looking for Red Gen creatives (reservations)

  • Inputting data related to reservations into Opera to facilitate future retrieval and effective sharing of information and productivity between departments.
  • Preparing and typing client offers.
  • Controlling and monitoring the options placed on hotel rooms and ensuring they are in line with the predefined policy.
  • Contacting clients in a timely manner to ensure correctness and fullness of information linked to their reservations.
  • Recording confirmations received through channels including but not limited to fax, emails and letters.
  • Preparing letters to follow up on various situations and requests or as instructed by the Lead Reservations.
  • Receiving reservations requests through channels including but not limited to telephone, email, fax, letters or the sales department.
  • Providing prospective clients with information including but not limited to prices, facilities and services provided by the hotel.
  • Recording changes and reservations and ensuring they are correctly processed and followed-up in accordance with the established procedure.
  • Looking for alternatives in case the clients’ needs cannot be entirely satisfied and proactively attempting to solve issues faced by the hotel’s prospective customers.

 

Company Description

Radisson Red is a new hotel philosophy that connects with an ageless millennial mindset through art, music and fashion. Expressing a style that is bold, alive and inspirational, Red redefines the possible with an open and impeccably designed lifestyle select experience. The V&A Waterfront’s newly revamped Silo District will be the home to Africa’s very first Radisson Red, launching in the third quarter of 2017. Fusing tech and design, the hotel will comprise of 252 suites/rooms, all with furnished with bold and dynamic designs, featuring free high-speed, wireless Internet. The hotel – channelling an ageless millennial mindset – is set to shake up the South African hospitality industry with its bold new philosophy.

Requirements

No specific skill set required. We are looking for courageous, expressive, intuitive, captivating, genuine and passionate individuals. If these words describe you – you may be who we are looking for to be the face of our new Cape Town hotel!

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