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I am pleased to announce that Mongezi Menye has been appointed as the City of Cape Town’s Ombudsman. He replaces Mbulelo Baba who recently retired.

The Office of the Ombudsman represents a cornerstone of our democracy in general and of the customer-centric approach outlined by our Organisational Development and Transformation Plan. It is a neutral office that investigates and facilitates any complaints lodged by the residents of Cape Town about alleged maladministration, injustice, and poor service delivery by the City.

This Office must provide a timely and effective assessment and investigation of complaints.

Menye, who has taken up the position already, holds a law degree and numerous certificates in forensic and investigative auditing. He is currently studying towards a masters of philosophy in conflict management at the Nelson Mandela Metropolitan University. During his studies and work experience he has gained valuable experience related to negotiations, mediation, adjudication, forensic investigations, governance, and strategic management.

As an administration, we are fully committed to supporting his office and to doing our very best to ensure that we provide top levels of service to our residents and implement corrective action immediately where required to do so.

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