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The City of Cape Town is calling on all debtors to settle their accounts before year-end or face debt management actions which could negatively impact them over the festive season. Debt actions have been intensified especially against the frequent defaulters and those who are able to pay but choose not to do so. As always, the City has programmes in place to assist its vulnerable residents. Read more below:

The City thanks all of those customers who are making a positive contribution to our city by continually settling their accounts. In an effort to drive a culture of payment and to maintain a sustainable city, the City’s collection ratio has been a priority. This focus has yielded good results. The City’s current billings are over R2,6 billion per month. For the period ended 30 September 2017 the collection ratio was an excellent 95,24%.

‘We are appealing to all debtors to pay their outstanding debt ahead of the holidays, especially to prevent services from being cut off over the festive season due to non-payment. Ignoring the problem is not the answer, especially as there is help on offer,’ said the City’s Mayoral Committee Member for Finance, Councillor Johan van der Merwe.

The City recently introduced a new SMS and email campaign reminding account holders to pay their monthly invoices by the pending due date if they have not yet done so. We have been encouraging those in arrears to pay up if they can, or to approach the City to discuss payment options and settle their arrear debt over an agreed period of time.

The City has already sent SMS notices for 127 204 overdue accounts. The total debt linked to these accounts as at 15 November 2017 was R715 million. Total payments received though this initiative amount to R219 million.There are debtors who default across the metro and in every suburb of Cape Town. For years the City has intervened to establish a culture of payment, set progressive debt management policies, and put indigent relief in action.

The City’s Credit Control and Debt Collection Policy makes allowance for senior citizens or residents who are indigent to approach the City and access the range of benefits based on their total household income.

‘Residents are encouraged to visit their nearest municipal office for advice and guidance as soon as possible and ahead of the holidays should they have any queries regarding their arrears, or to make the necessary payment arrangements if applicable,’ said Councillor Van Der Merwe.

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