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As from today, 7 February 2018, long queues at the City of Cape Town’s motor vehicle renewal (MVR) and licensing office in the Civic Centre could be a thing of the past. Read more below:

The City of Cape Town has from today, 7 February 2018, implemented the first ticket queuing system in the  motor vehicle renewal and licensing section of the Civic Centre. The new ticketing system operates similarly to the systems at other service providers.

Customers  making their way to the facility will no longer have to queue like they used to do previously. Each customer will be issued a ticket with a number.

Customers can then relax at the coffee shop outside on the Concourse Level and wait for their number to be announced on the display board, advising them to which counter they may proceed.

An SMS service is also being planned for those customers who would like to receive an SMS advising them of their turn, and will give them the option to enter their cellphone number on the terminal that issues the ticket number to make use of this facility.

‘This initiative is a step in the right direction to improve our customers’ experience at our licensing facility. This is one of many steps we have taken over the last years to improve efficiency and turnaround time, including making credit card payments possible. While we are confident that this new system will help to ease the long queues, some teething problems could be expected. If this is the case, we ask our customers for their patience and understanding. My only request is that customers also watch the display boards for their number so as not to cause undue delays to others who are awaiting  their turn,’ said the City’s Mayoral Committee Member for Finance, Councillor Johann van der Merwe.The table below gives an indication of the number of customers who made use of the motor vehicle renewal and licensing section in the Civic Centre during January 2018. The highest footfall was experienced on 31 January (1 165 customers) followed by 3 January (1 151 customers).

‘This pilot project is centred around two aspects, which from an Assets and Facilities Management perspective, represents an exciting improvement to our customers’ queueing experience and proof of our commitment to a customer-centric approach. We are mindful of the value of time, our community challenges and vulnerabilities and that a happy customer enhances the interaction between our residents and City officials,’ said the City’s Mayoral Committee Member for Assets and Facilities Management, Councillor Stuart Diamond.

This is the first such system to be implemented at the City. Depending on available budget, this will be rolled out incrementally to other MVR offices in the city.

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