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Western Cape

The City of Cape Town would like to advise residents that its call centre, available on 0860 103 089, is currently experiencing an extraordinarily high volume of calls as a result of the inclement weather conditions.

Residents are urged to make use of the following alternative methods of reaching out to the City for water- and electricity-related matters (standard SMS rates apply):

  • Send an SMS to 31373 for all water-related faults, such as blocked drains and supply disruptions
  • Send an SMS to 31220 for all electricity-related faults or outages

For any emergencies (such as flooding) or life-threatening situations, residents should please call 021 480 7700 from a cellphone or 107 from a landline.

All disaster risk management agencies in the city are on hand to render assistance where needed.


As we expect severe inclement weather following the warnings from the South African Weather Service, I urge Capetonians to remain calm and do all they can to keep safe.

As the cold front approaches tonight, we are expecting heavy rainfall, strong winds, and waves between 9 m and 12 m along the coastal areas of the Cape Peninsula.

We would like to assure residents that our Disaster Risk Management teams are on high alert and have been conducting various operations in preparation for the storm. They have also been working with all stakeholders to ensure that we are prepared to provide relief and assistance to residents and to address infrastructure that could potentially be affected by the weather.

The City’s Disaster Risk Management and Informal Settlements Management Departments are monitoring many of the most vulnerable residents across the city. Structures have been secured with additional sand and have been grounded with concrete blocks in an effort to prevent wind damage. Continue reading

Drought crisis: we must all be watch-dogs

Dam storage levels are now at 19,6%. With the last 10% of a dam’s water mostly not being useable, dam levels are effectively at 9,6%. Disappointingly, consumption remains at 648 million litres per day, which is 48 million litres above the consumption target. Read more below:

While there is some rain predicted for this week, we need continuous rainfall over many weeks for our dam levels to reach sufficient levels. The City of Cape Town therefore appeals to residents and businesses to keep up water-saving measures and not to relax their efforts. The need to meet our water usage targets is becoming ever more pressing as we cannot be sure when we will get rains again, with the impacts of climate change being harshly felt in terms of reduced annual average rainfall.

For those who are looking to reduce their water consumption in innovative ways, the City will be running an expo at Canal Walk to showcase water-saving technologies from 10 – 11 June 2017. All residents who want to explore ways in which they can conserve water are encouraged to attend.

With the passing of Level 4 water restrictions, all outdoor use of drinking water has been banned. However, this on its own will not result in us meeting consumption targets. To meet our savings goals, we need every resident to limit their water use to no more than 100 litres per day. Those who exceed this target do so at the expense of other residents. We can only save water while we still have water to be saved and we need all residents to realise that this crisis can only be managed properly if everyone plays their part and reduces their consumption. Continue reading

City services and external agencies are on standby following a warning from the South African Weather Service of high rainfall, gale-force wind and possible snowfalls later this week. 

The South African Weather Service (SAWS) has advised the City of Cape Town’s Disaster Risk Management Centre that an intense cold front is expected to affect the Western and Northern Cape on Wednesday 7 June and Thursday 8 June 2017. The public are advised to expect heavy rain leading to flooding, gale-force coastal and interior winds, snowfalls, storm surges and high sea conditions. Below is a breakdown of the weather warnings issued by SAWS:

  • Heavy rain (50 mm of rain in a 24-hour period) is possible over the western parts of the Western Cape on Wednesday. The highest rainfall is expected particularly over the western mountainous areas. Further showers are expected in the west overnight into Thursday
  • The cold front may also lead to snowfalls over high-lying regions of the western half of the Western Cape and the southern high ground of the Northern Cape. Snowfalls are possible during Wednesdayafternoon/evening, but the majority of snowfalls are expected during Thursday. There are chances of some disruption as a result of these snowfalls
  • The intense cold front at the surface will cause gale-force winds (65 – 90 km/h) along the south-western coast on Wednesday, spreading to the southern coastline on Thursday. Gale-force winds can also be expected over the southern interior of the Northern Cape and most of the Western Cape interior where winds could reach 65 – 80 km/h
  • The effects of the weather system are also to be seen in the sea state, with high to very high seas and wave heights greater than 6 – 8 m expected south of Alexander Bay from Wednesday afternoon and reaching 9 – 12 m between Lamberts Bay and Cape Agulhas, spreading along the south coast by Thursday. These waves will also have high energy with the long wave period which will very likely cause storm surges and damage to the coastal regions all along the west and south-west coast and, to a lesser degree, the south coast due to the orientation of the bays and the westerly to south-westerly swell and wind conditions

Continue reading

Residents are advised that supply interruptions are now more likely due to intensified water pressure reduction measures. As such, residents should keep an emergency water supply on hand for drinking and basic hygiene. Furthermore, despite hoaxes to the contrary, municipal water remains safe to drink. Read more below:

The City of Cape Town advises residents that, in line with Level 4 restrictions, water pressure is being lowered further to the point where supply interruptions in higher-lying areas of the City’s supply zones will be experienced for short periods during the day.

As communicated before, we will lower the water pressure as part of our efforts to stretch our water supplies. We are now well into the winter season with no sufficient rain in sight and the City continues with its various plans to manage the drought crisis.

Furthermore, multi-storey buildings that do not make use of pumps and overhead tanks as required by the City’s building regulations are likely to experience supply problems. Residents are encouraged to approach their body corporates or managing agents to ensure that these systems are in place and operational.

‘The City’s aim with pressure management is to adjust our system so that as many people as possible are supplied at as low a pressure as possible. As we have never had to lower pressure to this level, reaching this equilibrium will require an element of trial and error,’ said the City’s Mayoral Committee Member for Informal Settlements Water, and Waste Services; and Energy, Councillor Xanthea Limberg. Continue reading


The following speech will be made by City of Cape Town Executive Mayor, Patricia de Lille, during the full Council meeting today, 31 May 2017.

Good morning, goeie dag, molweni, as-salaam alaikum, shalom.

Mr Speaker,

Water is a vitally important resource in an urban environment.

It keeps our people healthy and hydrated; it is an input into economic production processes that support jobs and exports; and it ensures that our eco-systems are vibrant and supportive of all life.

Water is not to be taken for granted. To run out of useable water is to be presented with a crisis of catastrophic proportions.

Over many decades, engineers and planners have built the water supply infrastructure in the city and in the surrounding areas that has served us well. This infrastructure and the associated water management techniques have previously navigated Cape Town through drought periods.

The drought we are currently experiencing is the most stubborn in recent history. It is a significant shock to the fabric our city and accentuates many other underlying stresses such as urbanisation.

We have had water restrictions in place since 2005, which were intensified in December 2015 – 18 months ago. These restrictions have gotten progressively tighter, which is the accepted technique of matching demand with availability during extended periods of low rainfall. Continue reading

With more than seven million tobacco-related deaths around the world every year, the City is committed to balancing the rights of smokers and non-smokers. Read more below:

The City of Cape Town’s Environmental Health Department will put education and awareness in the spotlight to mark World No Tobacco Day tomorrow, 31 May 2017.

Every year, the World Health Organisation (WHO) and its partners use the day to highlight the health and additional risks associated with tobacco use and to advocate for effective policies to reduce tobacco consumption.

Tobacco is credited with more than seven million deaths a year. The WHO predicts that this figure could rise to more than eight million by 2030 unless action is taken.

In South Africa, City Health is one of a number of agencies responsible for monitoring compliance with the Tobacco Products Control Amendment Act, but also raising awareness about the health and environmental risks associated with smoking.

Continue reading

Drought crisis warning: tougher restrictions imminent

Dam storage levels are now at 19,7%, which is 0,8% down from a week ago. With the last 10% of a dam’s water mostly not being useable, dam levels are effectively at 9,7%. Disappointingly, consumption remains at 666 million litres, which is above the consumption target of 600 million litres. While dam levels are low, the City assures residents that water remains safe to drink. 

We are currently in the most critical stage of this drought crisis, yet consumption remains too high. Residents are reminded to use water only for drinking, washing and cooking. Tougher restrictions will be implemented this week. The exact restrictions that will be passed must still be deliberated by Council, however a blanket ban on all irrigation, filling of pools and washing of cars with drinking water has been recommended (among other things) by the Mayoral Committee.

Notwithstanding restrictions, residents should please work towards the consumption target of under 100 litres per person per day. A five-minute shower can use between 40 litres and 70 litres, and flushing a toilet uses 6 – 21 litres, depending on the size of the cistern. One shower and five flushes of an average-sized toilet will push a person over their daily allowance, and this is not even taking into account other necessities such as drinking, cooking, and washing of clothes and dishes. As such, the City recommends limiting time under the shower to two minutes and only flushing the toilet when absolutely necessary.

Should residents be able to meet this level, a two-person household will use 6 kl during a billing cycle and a four-person household will use 12 kl during a billing cycle, and so on. Continue reading


A Memorandum of Agreement (MOA) between the City of Cape Town and Stellenbosch University has paved the way for the mixed development of the Bellville Park University property located along the N1 freeway. The MOA dovetails with the City’s efforts to ignite urban renewal, economic growth and job creation in Bellville. Read more below:

Stellenbosch University purchased a property of some 69 hectares (erven 23974 and 1682, Bellvile) from the former Bellville Municipality in 1982 with the specific objective of establishing a satellite campus in Bellville.

Part of the property currently accommodates the University’s Business School, the School of Public Leadership, the Division for Part-time Studies and the Bellvista Lodge, while another portion is occupied by a golf driving range and toboggan track.

The remainder of the property is vacant, although large areas of the site totalling approximately 23 ha are not suitable for urban development due to an old waste dump site and a quarry which have not been sufficiently stabilised.

‘The Memorandum of Agreement concluded between the City and the University now makes provision for the development of non-academic facilities such as offices, retail space and residential facilities on the property, in addition to academic uses as per the original purchase agreement. Continue reading

Drought crisis warning: Water use must be brought down by 100 million litres immediately

Dam storage levels are now at 20,7%, which is 0,7% down from a week ago. With the last 10% of a dam’s water mostly not being useable, dam levels are effectively at 10,7%. Consumption disappointingly remains at 93 million litres above the consumption target of 600 million litres. Read more below:

Water is only permitted for essential use.

The metro, as the largest water user of the Western Cape Water Supply System, has achieved the 20% savings target set by the National Department of Water and Sanitation. We thank all residents, businesses and government departments for their water saving efforts but we simply have to do a lot more as consumption remains too high.

We are asking all water users to reduce their water usage to 100 litres per person per day.

Cape Town is experiencing the harsh impacts of climate change, with reduced annual average rainfall and abnormal water patterns. No sufficient rain is predicted for the next three weeks.

In terms of stepping up our response to water leaks and complaints, the City of Cape Town has allocated R22 million to employ additional staff for our first-line response teams who are deployed to attend to water faults reported to our call centre.

Approximately 75 additional staff members have been employed to improve our response time to water complaints. These teams are able to identify the problem, do some repairs and/or isolate the leak, and call in the appropriate level of response to do major repairs.

The additional staff members are also deployed to deal with any water management device complaints and faults. Continue reading

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