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Summary:

  • The recession caused insurers to delay system upgrades, generally resulting in poor customer satisfaction;
  • Exposure of complaints has grown due to social media;
  • New ways need to be found to engage Millennials in the industry, both as customers and as employees.

Insurers today need a unified platform to provide better and faster customer service at a lower cost if they want to turn sceptical millennials into loyal customers, according to senior executives from analytics company Verint.

Such a platform will help streamline end-to-end processes by assisting insurance companies to manage their people, processes and improving the flow across the customer journey. Verint recently hosted a roundtable at the Operational Excellence in Financial Services & Banking Summit and from discussions it was clear that the industry needs to find new ways to engage Millennials in the industry, both as customers and as employees.

Millennials are hard to catch Continue reading

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CAPE TOWN THIS WEEK: A NEWSLETTER BY THE CITY’S EXECUTIVE MAYOR, PATRICIA DE LILLE

Note to editors: the below is an open letter from City of Cape Town Executive Mayor, Patricia de Lille, to the National Minister of Public Works, Thulas Nxesi

In 2004, the City’s Metropolitan Cemetery Study identified the lack of land for cemeteries as a major flaw in the human settlement planning for the metro south-east.

Since 2006, the City of Cape Town has been liaising with the National Department of Public Works regarding the acquisition of an unregistered portion of land in Mfuleni to provide a much-needed cemetery in the area.

The population of Mitchells Plain, Blue Downs, Mfuleni, Khayelitsha and Philippi is growing rapidly, without any additional cemetery provision. Continue reading

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Fahiem Frizlar recently joined Bolton Footwear (Jordan & Co, Watson and Barker Shoes) as the Marketing Manager, tasked with building the Jordan & Co portfolio of brands. He has more than 14 years’ experience in the industry.

Says Frizlar: “My key focus areas will be to develop marketing strategies and plans, identify suitable media channels to advertise as well focus on building the brand in the digital space – a key focus area. Brands will include Bronx, Bronx Woman, Anton Fabi, Jordan Shoes and Olympic International Footwear for now.”

Born and raised in Lansdowne, Cape Town, Frizlar studied Brand and Account Management at AAA school of advertising and has been building brands in various industries. “I most recently looked after the RCS retail store card portfolio. Before that I was at Woolworths in their Menswear department, Ackermans in the Homeware and new store openings division, as well as Marketing Manager at Sports Illustrated magazine. I’ve worked very hard to get to where I am and will continue to do so in the future.” Continue reading

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13 April 2016, Johannesburg – Known for providing listeners with revolutionary, youthful content that can’t be found anywhere else, Nick Hamman takes his content to the next level of trailblazing.

Always a step ahead, Nick Hamman is excited about providing radio that is stimulating, exciting and engaging with content that appeals to South Africans who are educated, young at heart and positive about South Africa.

Along with Producer Michael Bossenger, Hamman Time will supply listeners with their morning eargasms from the road. One show, over three hundred kilometres, and a journey that won’t be forgotten. For two weeks Hamman Time will be broadcasting live from the road to Small Town Live Loud. Continue reading

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Grade Nines preparing to enter their final phase of schooling next year will in coming months be expected to select the subjects that will see them through to matric. But that decision is too important to shelve away until the time comes, an expert says, and it should already be top of mind for learners who want to give themselves the best chance for success in Grade 12 and beyond.

“Towards the end of the year, Grade 9-learners will be given the opportunity to select which subjects they will take in their last three years of school and be tested on during the National Senior Certificate Exams in 2019,” notes Nola Payne, Head of Faculty: Information and Communications Technology at The Independent Institute of Education, SA’s largest and most accredited private higher education institution.

“It is an exceptionally hard choice to make, and many factors need to be taken into consideration,” says Payne, adding that these choices will have a profound impact on the qualifications to which learners will have access and, as a result, the careers they will be able to follow. Continue reading

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Exhibiting 15 years of Indigo Skateboard Initiatives

(Cape Town,  April 2016) Indigo Skate Camp, one of the leading social change movements in South Africa will be hosting the ‘Indigo Skate Gala’, a photographic exhibit and mixed mediums art show displaying 15 years of the Indigo Youth Movement.

The unique event will be hosted on 22 April 2016 at Cape Town High School and promises to be a must-attend event. The auction will feature a variety of contemporary and abstract art pieces and will include framed prints by photographer Craig Scott and sculptures from artist Paul Edmunds as well as a host of bespoke skateboarding memorabilia.

All artwork will be set up around the periphery of a perfectly skateable 15ft Olympic pool and will see some of SA’s biggest skateboarders including:  Jan Horrowitz, Moses Adams, Joubert Van Staden, Chris Cab as well as the junior team of Zulu skaters from Indigo Skate Camp in KZN in action in a unique skating contest. All proceeds from prints and auctioned items will go towards the NGO’s mandate of making skateboarding and facilities accessible to at risk youths in South Africa. Continue reading

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Weekdays at 7PM on e.tv and eHD on OpenView HD (Channel 104) and DStv (Channel 194)

Connie Chiume, who plays Mamokete Khuse in Rhythm City, will be leaving the soapie in April.  Rhythm City viewers will see her for the last time on Wednesday, 20 April.

She has been with the show since its inception on 09 July 2007. Her character, a strong maternal figure, is loved by many viewers and her fellow cast members. Viewers can expect dramatic and thrilling final scenes from this veteran actress.

Connie will still be focusing on her love for acting, and her long time passion for farming. “This departure will allow me to pick up on things that were left undone. I am grateful for the time and experience with Rhythm City and e.tv. I believe I was born to be an actress, it’s in my blood. Parting is such sweet sorrow, and I will miss my Rhythm City family.” Says Connie Chiume Continue reading

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It is our pleasure to announce that the next McGregor Poetry Festival will take place from the 26 to 28th of August 2016.

Poets (International and local, published and unpublished) who would like to be considered for participation are invited to submit a proposal for our consideration. We are particularly looking for presentations that are original and creative to enhance our programme and entertain our audiences.

Guidelines for submissions: Continue reading

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Residents in Heideveld may be surprised to see a team of women fixing potholes and doing maintenance work on footways and stormwater pipes in their suburb. This all-female roads repair team is the fourth to be appointed by the City of Cape Town and is part of the Women at Work Programme that has been nominated for the fourth annual Women in Construction Awards in the category for the most innovative women’s programme. Read more below:

The all-female roads repair team is based at the Transport for Cape Town (TCT) depot in Heideveld and has been appointed as part of the Expanded Public Works Programme (EPWP) within TCT to repair and do maintenance work on roads, footways and stormwater infrastructure in Heideveld, Manenberg, Tambo Village, Athlone, Surrey Estate and the areas adjacent to Jakes Gerwel Drive. Continue reading

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