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Year-on-year there has been a 12% increase in customers opting for paperless invoicing which is saving the City some R2,1 million per year alone on postage, printing and paper costs. It is hoped that the number of paperless invoices will increase rapidly over the next few years as it holds an environmental benefit and ensures that the delivery of invoices is not disrupted by events such as strikes which often affect the delivery of mail. Read more below:

Of the 972 200 invoices that the City of Cape Town issues every month, some 23% or 223 794 invoices are sent out via email. All customers with cell numbers also receive an SMS for the amount billed and due after every month’s billing period.

The City’s drive to go paperless reduces costs, improves efficiency for its customers and decreases reliance on the South African Post Office, especially when strikes occur.

The emailing of invoices has grown by 12% from 198 559 in June 2017 to 223 794 in June 2018.

‘The City is encouraged to see this growth and we know that the majority of our account holders are conscientious people who are committed to the environment and, at the same time, expect an efficient, technologically advanced and cost-effective administration. The City is certain that the numbers will grow over the coming years. The City has gotten the basics right: our large billing system has a 99% accuracy rate and going paperless is the next step to enhancing the system for all,’ said the City’s Mayoral Committee Member for Finance, Councillor Johan van der Merwe.

A few benefits of going paperless include:

· improved customer relations

· savings on postage, printing and paper of approximately R 2,1 million per annum

· invoices reach customers faster

· reduced impact on the environment

· easy filing of invoices by customers

· better cash flow for the City

The turnaround time for the payments of accounts has also improved.

Customers can go paperless by registering for e-services and e-billing online. This will allow them to view their invoices online and also choose to receive invoices by email.

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