The City of Cape Town encourages residents who are due to renew their vehicle licence in November and December to do so sooner rather than later as these months are the busiest for the motor vehicle registration offices. Read more below:
Residents should please apply for their motor vehicle licence discs in good time as higher volumes are traditionally experienced the closer it gets to the December holidays. Residents can also apply for a renewal online.
In February 2018, the City implemented the first queuing system (ticketing system) in the motor vehicle renewal and licensing section in the Civic Centre. It is hoped that this will reduce customer discomfort especially over the busy period ahead. The City is in the process of rolling this system out to other contact centres.
‘As always, we will have measures in place to deal with the high volume that is traditionally experienced. However, residents should still expect longer waiting periods during this busy time. Residents are reminded that they can also renew their licence discs online,’ said the City’s Mayoral Committee Member for Finance, Councillor Johan van der Merwe.
An online licence application takes approximately 14 days from the date of application to receiving it in the post, so residents must please bear this in mind and act in a timeous fashion. Residents who would like to go this route can do so via the City’s online services portal (http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence).
Residents are reminded to take along their proof of address when renewing their motor vehicle licences. This must be done annually as per National Government requirements. It is very important for customers to have all of the required documentation with them when they apply for licence disc renewals to prevent any additional delays.
Card payment facilities are available for vehicle licence disc renewals at all the motor vehicle licence offices.