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Thousands of clients visit the City of Cape Town’s 18 Driving Licence Testing Centres (DLTCs) every week for all card renewals, driving licence and learner licence tests. Additional clerks have been appointed to reduce lengthy queues. Read more below:
‘The City of Cape Town’s Traffic Service has started the roll out of additional clerks at our DLTCs. Three started work in January with 13 more due to start on 1 February,’ said the City’s Mayoral Committee Member for Safety and Security, Alderman JP Smith.
Last year it was announced the service would increase its administrative staffing complement at some of its busier centres with a R4 million injection to improve services.
There are 18 centres around the metropole that administer learner and driving license applications, as well as replacement and renewal of documentation and payment of fines, among others.
The City’s busiest centres are Gallows Hill, Hillstar, Kuils River and Bellville. Any further appointments were allocated on a priority basis at other DLTCs.
Earlier today Alderman Smith paid a visit to the Parow DLTC.
‘The Parow centre performs an average of 1 100 transactions per week which includes applications for professional driving permits, the conversion of foreign driving licenses and applications for disabled discs. The biggest challenge for the centre is the fact that the facility is shared with the municipal court section. Many centres share space with other City services which can create the impression of overcrowded waiting areas or extraordinarily long queues,’ said Alderman Smith.
The Parow centre has nine administrative staff members, three Expanded Public Works Programme staff members and eight examiners for driving licenses responsible for the testing of applicants for heavy motor vehicles, light motor vehicles and motor cycles and learners licenses.
‘While the City is appointing additional cashiers and clerks to ease the long waiting times, often, the delays are beyond our control. The Natis system which we use to process transactions is a national system, as are the eye testing machines that form part of the licensing applications and which often go offline,’ said Alderman Smith.
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